Sugar Bomb Perfume

Customer Service

Customer Service

Job Type: Contract Full Time
Job Location: Bukit Raja-Klang Klang
Salary: 1600-2000


  • Manage large amounts of incoming chat/message from customers.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationship and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Perform any ad hoc task instructed by superior/management.


  • Diploma or Bachelor’s degree is preferred.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Proven customer support experience or experience as a Client Service Representative.
  • Excellent verbal and written communication skills.
  • Comprehensive knowledge of the company’s products or services to assist customers with inquiries and provide accurate information.
  • Maintain a positive and friendly, even in challenging situations, to create a positive customer experience.


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